Introduction

Thank you for choosing ChinaExpert (UTEC Ltd.) These Terms and Conditions apply toall shipments without purchased insurance. By using our services, you agree to these terms. For full coverage, we strongly recommend purchasing additional insurance.

Compensation Policy

If your shipment is lost or irreversibly detained during transit and cannot be recovered within:

• Air Transport: 60 days from the shipment date.
• Rail/Truck Transport: 90 days from the shipment date.
• Sea Freight: 120 days from the shipment date.

Compensation includes:

• Refund of the total shipping cost.
• Compensation of up to USD10 per kilogram, capped at the invoice value of thegoods.

Non-Compensable Situations:

• Customs Issues.
  Seizures due to counterfeit goods, trademark infringement,missing/inaccurate documentation, or non-compliance with regulations.
• Force Majeure.
  Strikes, natural disasters, war, pandemics, or other unavoidable events.
• Customer Errors.
  Incorrect addresses, product descriptions, declared values, or poorpackaging (e.g., fragile items not secured).
• Delivery Delays.
  Flight cancellations, port congestion, customs inspections, or carrierschedule changes.
• Damage/Shortages.
  Visible damage noted on the carrier’s report or missing items.

Your Responsibilities

Customs Clearance:

• Provide accurate documentation (e.g., invoices, certificates) for smooth customsclearance.
• Storage fees or penalties due to customs errors will be your responsibility.

Delivery Attempts (UK):

• Local delivery includes one attempt.
• Private addresses: Track shipments closely to avoid returns.
• Re-delivery costs for returned shipments will be charged to you.